Refund and Returns Policy

At safety-suppliesuk, we are committed to ensuring your satisfaction with every purchase. If you're not completely happy with your order, we’re here to assist you. Please review our policy below for details on returns and refunds.

Conditions for Returns and Refunds

Return Period

• Any issues, such as damaged or faulty items, must be reported within 24 hours of receiving your order.
• For other return requests, please contact us within 14 days of delivery. All returns must be completed within 30 days of receiving your order.

Condition of Returned Items

• Items must be returned unused, in their original packaging, and in perfect condition, just as received.

Return Shipping Costs

• Buyers are responsible for return shipping costs unless the item is faulty or damaged.
• Postage and shipping costs are non-refundable, except for defective or damaged products.

Damaged or Faulty Items

• If your item arrives damaged or faulty, please notify us within 24 hours of delivery.
• To process your return, send clear photographs of the damage to our support team using the contact details below.

Special Order Products

• Custom-made, specially ordered, or modified items (e.g., cut to size or drilled) can only be returned if faulty or damaged. These items cannot be returned for other reasons.

Change of Mind or Incorrect Orders

• If you ordered the wrong item or changed your mind, return shipping costs are your responsibility.
• Shipping charges are non-refundable in these cases.

Contact Information

For any questions or assistance with your return, please contact us:

Address: 61 Bridge Street, Kington, United Kingdom, HR5 3DJ
Email: sales@safety-suppliesuk.co.uk
Phone: 07452 792733

Thank you for choosing safety-suppliesuk. We appreciate your business and strive to provide the best service possible.